St. Stephen’s Human Services
  • Minneapolis, MN, USA
  • $58,000 for 16 months
  • Full Time


Career Opportunity


Housing Navigator: 16-month position

Reports to:

Treatment Director


Monday-Friday 8am-5pm

Job Type:

Non-Exempt, Full-time, 40 Hours/week


$58,000 for 16 months


Eligible for benefits, paid time off and holidays

Union Representation:

This position is represented by the AFSCME Local 999


St. Stephen's Human Services/House of Charity is an innovative and collaborative nonprofit organization whose mission is to end homelessness. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

St. Stephen's Human Services' values are:

Equity: Housing is a basic human right.

Dignity: Every person deserves to be treated with dignity and respect.

Integrity: We expect honesty and accountability of ourselves and others.

Self-Determination: Each person has the ability to know and realize their own success.

Mutual Responsibility: Investing in our neighbors results in a healthy community for all.

St. Stephen's/House of Charity is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 20 days of paid time off in the first year of employment, and a 401k retirement savings with an employer match. Visit for an overview of our benefits.

St. Stephen's/House of Charity is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Employees at St. Stephen's/House of Charity actively participate in various committees that give voice to staff to create active participation and involvement in shaping the future of our agency.

St. Stephen's Human Services/House of Charity is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.


St. Stephen's/House of Charity has been awarded a State Opioid Response (SOR) grant. The Housing Navigator will work within this grant program to assist clients with housing resources while they are actively engaged in our Substance Use Disorder Treatment; Day by Day outpatient Program for opioids. This position is responsible for working directly with these individuals, working closely to identify potential affordable, secure, stable housing. This position provides advocacy to participants while in treatment through the housing process and provides housing case management and resource navigation.


  • Assess, build and maintain a caseload of 15-20 eligible individuals for the SOR program based on predetermined criteria-including vulnerability assessments, measurable progress in SUD treatment.
  • Assist clients with moving out of the shelter by working collaboratively with other departments within St. Stephen's Human Services, Hennepin County Coordinated Entry System, as well as other community partners and landlords.
  • Meet with SUD treatment patients to gauge their involvement and progress
  • Provide case management services conduct home visits; provide landlord-tenant support; support client goal planning; provide transportation as needed. Maintain active, current affordable housing resource lists
  • Assist in helping participants acquire housing related skills to avoid losing such housing
  • Recruit and network with other agencies and individuals to help access supportive services and housing including employment training, landlords, employers and volunteer opportunities for participants.
  • Maintain participant files and develop reports as required by the grant.
  • Ensure program outputs and outcomes are achieved in accordance with appropriate funding sources.
  • Assist participants access various other needed services such as but not limited to public assistance, General Assistance (GA), Minnesota Supplemental Aid (MSA), Minnesota Family Investment Program (MFIP), Social Security Benefits, Veterans Benefits, Food Support, Housing Support and any other support programs.
  • Attend all assigned and planned staff meetings, conferences and trainings.
  • Assist clients in making progress on self-identified goals using the housing first/harm reduction model.
  • Build and maintain professional rapport with clients.
  • Manage incoming inquiries for assistance and make appropriate referrals.
  • Other duties as assigned.


Successful applicants will embrace the following perspectives:

  • Commitment to St. Stephen's values and mission of ending homelessness.
  • Commitment to working towards an anti-racist culture both within St. Stephen's and the broader community.
  • Holds the belief that every household can achieve housing stability.
  • Commitment to harm reduction and housing first philosophies.

Successful applicants will have the following skills and abilities:

  • Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
  • Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
  • Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

  • Personal experience with homelessness;
  • Experience working, interning, or volunteering with people experiencing homelessness;
  • An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicant with lived experience to apply. However, if you have received services from St. Stephen's Human Services within the last two years this will make you ineligible for employment.

This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence.

In addition, applicants must:

  • See themselves as a change agent, have a collaborative nature, and bring a positive attitude to work each shift.
  • Have a Bachelor's degree or 4 years of experience in a related field such as homelessness/housing, corrections, chemical or mental health care.
  • Be comfortable working in high energy settings.
  • Have the ability to communicate effectively, positively and professionally with participants, providers, family members, and others while maintaining confidentiality.
  • Must have strong personal and professional boundaries.
  • Have a demonstrated ability to de-escalate volatile situations and a customer-oriented approach in all situations.
  • Have broad knowledge of housing resources.
  • Have knowledge of and commitment to Harm Reduction/Housing First Model.
  • Have proficiency in prioritizing and multi-tasking while maintaining accuracy, organization and attention to detail.
  • Be comfortable using a computer, including Microsoft Office products.
  • Have a valid MN Driver's License and reliable transportation with the ability to transport clients when necessary.
  • Must pass background check.


  • Spanish or Somali proficiency.


  • Light work - Mostly standing with some sitting. Occasionally exerting up to 20 pounds of force.


Visit and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter both are required. If you have previously created an account to apply for a position at St. Stephen's, login to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

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St. Stephen’s Human Services
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