St. Stephen’s Human Services
  • Minneapolis, MN, USA
  • $19.25 to $20.25 DOQ
  • Full Time


Career Opportunity
Title: Family Supportive Housing Case Manager
Reports to: Family Supportive Housing Program Manager
Schedule: M-F, Daytime Flexible
Job Type: Non-exempt, Full-time, 40 hours per week
Compensation: $19.25 - $20.25, depending on qualifications
Benefits: Eligible
Union Representation: This position is represented by AFSCME Local 999
St. Stephen's Human Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right. St. Stephen's Human Services' values are: Equity: Housing is a basic human right. Dignity: Every person deserves to be treated with dignity and respect. Integrity: We expect honesty and accountability of ourselves and others. Self-Determination: Each person has the ability to know and realize their own success. Mutual Responsibility: Investing in our neighbors results in a healthy community for all.
St. Stephen's is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 20 days of paid time off in the first year of employment, and a 401k retirement savings with an employer match. Visit for an overview of our benefits.
St. Stephen's is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect.
St. Stephen's Human Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.
POSITION OVERVIEW St. Stephen's Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful. The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.
The Family Supportive Housing Case Manager is primarily responsible for providing ongoing, structured home- and community-based case management services to families participating in the Family Supportive Housing program.
Provide home- and community-based case management services for families to assist with finding and maintaining housing (i.e. assessment, goal planning, and regular in-home visits).
Manage multiple sources of funds to assist clients and maintain accurate records.
Coordinate housing services for client with other services the family may need.
Build relationships with landlords to help families find and maintain housing.
Provide landlord-tenant support and mediation.
Complete accurate case notes, files, data collection, and documentation in a timely manner.
Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.
Develop individual goal plans with participants and provide supports necessary to achieve client-identified goals.
Support and effectively work with families with diverse identities and experiences including young families; families with cultural backgrounds of historical and generational trauma; families experiencing past or current domestic violence; families struggling with mental, physical, developmental, and chemical health challenges; and families with persistent low income.
Communicate and coordinate services with other program staff. Attend and participate in team meetings.
Provide flexible services during times that meet the needs of participants.
Other duties as assigned.
Position consists of approximately 50% direct client contact, and 50% indirect client-related work (i.e. documentation, communicating with collateral partners, preparing for client meetings, attending trainings and community events).
Successful applicants will embrace the following perspectives:
Commitment to St. Stephen's values and mission of ending homelessness.
Commitment to working towards an anti-racist culture both within St. Stephen's and the broader community.
Holds the belief that every household can achieve housing stability.
Commitment to harm reduction and housing first philosophies.
Successful applicants will have the following skills and abilities:
Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.
Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:
Personal experience with homelessness;
Experience working, interning, or volunteering with people experiencing homelessness;
An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.
We encourage applicants with lived experience to apply. However, if you have received services from St. Stephen's Human Services within the last two years this will make you ineligible for employment.
This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence.
In addition, applicants must:
Must have valid Driver's License and pass a DHS NetStudy 2.0 background check.
Must have access to a safe and reliable vehicle.
Two years' experience working with families experiencing homelessness
Licensed social worker
Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL)
Be able to attend home visits and apartment showings with families, including apartments that may only be accessible by climbing stairs
This position is represented by the AFSCME Local 999.
Visit and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter both are required. If you have previously
created an account to apply for a position at St. Stephen's, login to your account before attempting to apply for another position.
Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Full Job Description
St. Stephen’s Human Services
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