St. Stephen’s Human Services
  • Minneapolis, MN, USA
  • $19.25-$20.25
  • Hourly
  • Full Time


Career Opportunity


Critical Time Intervention Rapid ReHousing Case Manager

Reports to:

Sara Wenzel


Monday-Friday, daytime flexible

Job Type:

Non-exempt, Full time, 40 hours per week


$19.25 per hour, with possibility of up to $20.25 per hour




St. Stephen's Human Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

St. Stephen's Human Services' values are:

Equity: Housing is a basic human right.

Dignity: Every person deserves to be treated with dignity and respect.

Integrity: We expect honesty and accountability of ourselves and others.

Self-Determination: Each person has the ability to know and realize their own success.

Mutual Responsibility: Investing in our neighbors results in a healthy community for all.

St. Stephen's is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 20 days of paid time off in the first year of employment, and a 401k retirement savings with an employer match. Visit for an overview of our benefits.

St. Stephen's is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect.

St. Stephen's Human Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.


The Critical Time Intervention Case Manager is primarily responsible for working with families experiencing homelessness who are referred through Hennepin County's Coordinated Entry System. This involves intensive housing search assistance, and stabilization case management services in the home* once housing has been secured.

The primary objective of the Critical Time Intervention Case Manager is to move families from shelter or other settings qualifying as "literally homeless," into permanent housing as quickly as possible and to provide case management services to ensure they remain stably housed after exiting homelessness. The Critical Time Intervention model is used to support families with connections to mental health and community resources so that housing stability is increased.


  • Work with families experiencing homelessness in Hennepin County to assist them with transitioning from homelessness to stable housing.
  • Search for housing and negotiate with landlords on behalf of participant.
  • Provide structured case management services for families with a focus on housing stability through regular home visits* once housing has been secured.
  • Support families in addressing barriers to housing stability, with a focus on connecting them to mental health and community resources.
  • Connect families to mainstream resources that will continue after the termination of our services.
  • Build relationships with landlords to help clients find and maintain housing
  • Mediate landlord-tenant issues.
  • Educate clients about tenant responsibilities and rights, financial management, and affordable housing opportunities.
  • Work cooperatively and collaboratively with other agency staff and Hennepin County shelter staff to meet the clients' needs.
  • Manage multiple sources of funds to assist clients and maintain accurate records of expenditures.
  • Complete accurate case notes, data collection, and other documentation for assigned clients in a timely manner.
  • Other duties as assigned
  • Position consists of approximately 50% direct client contact*, and 50% indirect client-related work (i.e. documentation, communicating with collateral partners, preparing for client meetings, attending trainings and community events).

* Please note that currently due to COVID-19, safe social distancing measures are in place for case management services. This means most direct services, including "home visits," are being done virtually.


Successful applicants will embrace the following perspectives:

  • Commitment to St. Stephen's values and mission of ending homelessness.
  • Commitment to working towards an anti-racist culture both within St. Stephen's and the broader community.
  • Holds the belief that every household can achieve housing stability.
  • Commitment to harm reduction and housing first philosophies.

Successful applicants will have the following skills and abilities:

  • Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
  • Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
  • Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

  • Personal experience with homelessness;
  • Experience working, interning, or volunteering with people experiencing homelessness;
  • An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicant with lived experience to apply. However, if you have received services from St. Stephen's Human Services within the last two years this will make you ineligible for employment.

This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence.

In addition, applicants must:

  • Must have valid Driver's License and pass a DHS NetStudy 2.0 background check and a driving record background check.


  • Two years' experience working with people experiencing homelessness
  • Licensed social worker
  • Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL)


  • Be able to attend home visits and apartment showings with families, including apartments that may only be accessible by climbing stairs.


Visit and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter both are required. If you have previously created an account to apply for a position at St. Stephen's, login to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Full Job Description
St. Stephen’s Human Services
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