St. Stephen’s Human Services
  • Minneapolis, MN, USA
  • $16.60
  • Hourly
  • Full Time




Resident Assistant


Mon-Fri 3PM to 11PM (position 1) Tue-Sat 11PM to 7AM (position 2)


Non-exempt, Full Time






St. Stephen's Human Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

St. Stephen's Human Services' values are:

Equity: Housing is a basic human right.

Dignity: Every person deserves to be treated with dignity and respect.

Integrity: We expect honesty and accountability of ourselves and others.

Self-Determination: Each person has the ability to know and realize their own success.

Mutual Responsibility: Investing in our neighbors results in a healthy community for all.

St. Stephen's is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 20 days of paid time off in the first year of employment, and a 401k retirement savings with an employer match. Visit for an overview of our benefits.

St. Stephen's is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect.

St. Stephen's Human Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.


The Resident Assistant (RA) position focuses on enhancing the quality of life in the housing building, including fostering community, providing support, and being attentive to safety and security of clients. This position requires an individual who is flexible enough to assume a variety of roles as dictated by the changing needs of the clients. The RA is required to interact with a wide range of people inside and outside the organization's setting. It is crucial that an individual be able to relate well to others and handle administrative responsibilities. The RA is more than just a friendly presence; she/he is the crucial link in creating an environment in which residents develop independence and learn to live cooperatively with others. A sense of community occurs when the members of the community respect each other's needs and rights. The RA plays an active role in advising clients to achieve a successful experience, developing individual responsibility, self-regulation, personal growth, and social awareness, as well as to develop personal relationships to individually support and assist other clients. RA must be able to react to and respond to medical emergencies, which may arise, and must have the ability to convey a positive and professional image to clients, staff and visitors. RA must be able to maintain client confidentiality.


Manage & Supervise resident activity and responsibilities

  • Assist clients in maintaining housing stability through adherence to client rules and productive behavior
  • Promptly report client safety and behavior issues to supervisor
  • Perform key inventory, review all late/overnight passes, and perform room checks to ensure all residents are present accordingly
  • Perform searches of the facility and residents and their belongings as needed or scheduled.
  • Assist with securing personal belongings of residents who depart
  • Perform client breathalyzer and drug screens as requested
  • Administer the Medication Assistance Program to aid clients in proper use of their medications
  • Enforce pest control procedures
  • Perform general rounds of facility and grounds on a shift basis and report any concerns.
  • Perform general housekeeping, maintenance and security tasks as needed. Including remove outdate materials from bulletin boards.
  • Provide facility security, lock doors and lounges according to schedule.
  • Maintain Key Control Procedure
  • Respond to client emergency medical, mental health and/or emotional needs, when required.
  • Oversee recreational activities as requested by Supervisor.


  • Understand and follow incident/accident reporting policies and procedures.
  • Maintain daily log, forwarding pertinent information to each work shift
  • Document and communicate maintenance needs to Facilities Department.
  • Know and follow program emergency procedures
  • Inventory supplies and forms. Make copies as needed and request supplies as needed
  • Understand and follow vulnerable adult policy and reporting procedures
  • Understand and follow emergency fire and weather policies and procedures
  • Safeguard personally identifiable health information (PHI) in accordance with duties and current agency HIPAA notification statement and standards
  • Participate in staff trainings as required
  • Greet guests and provides information in a respectful manner
  • Answer telephone and record messages
  • Sort the mail and return mail for residents who have been gone for 30 days or more
  • Perform laundry duties as needed
  • Attend training events and staff meetings as required by your supervisor
  • Promote positive, safe, harmonious, productive and challenging work environment

Performs all other duties, as assigned.


Successful applicants will embrace the following perspectives:

  • Commitment to St. Stephen's values and mission of ending homelessness.
  • Commitment to working towards an anti-racist culture both within St. Stephen's and the broader community.
  • Holds the belief that every household can achieve housing stability.
  • Commitment to harm reduction and housing first philosophies.

Successful applicants will have the following skills and abilities:

  • Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
  • Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
  • Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

  • Personal experience with homelessness;
  • Experience working, interning, or volunteering with people experiencing homelessness;
  • An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicants with lived experience to apply. However, if you have received services from St. Stephen's Human Services within the last two years this will make you ineligible for employment.


  • High School diploma or GED. Education and/or experience and training in human services or related field preferred.
  • Experience working with culturally diverse populations who are experiencing serious life challenges
  • Medication Administration certified or must complete designated Medication Administration course within first 30 days if not already certified in medication distribution
  • CPR/First Aid certified.
  • Current Mantoux test. (Annual requirement thereafter)
  • Highly dependable and effective in managing multiple tasks.
  • Ability to work alone with little supervision.
  • Demonstrated ability to maintain confidentiality.
  • Must be able to lift up to 40lbs (incoming donations, packages, client property, etc.).
  • Must be able to stand for long periods of time.
  • Must work respectfully with clients and key stakeholders who are diverse with respect to race, ethnicity, gender orientation, socio-economic status, and religion.


Visit and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter both are required. If you have previously created an account to apply for a position at St. Stephen's, login to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

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St. Stephen’s Human Services
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