St. Stephen’s Human Services
  • Minneapolis, MN, USA
  • $16.60-$17.60
  • Hourly
  • Full Time


Career Opportunity


Shelter Worker (multiple positions)

Reports to:

Shelter Manager


Daytime, Evening (combination) position and

Overnight position available

Shifts: Daytime 8a-4p; Evening 3p-11p; Overnight 11p-9a

Occasional on-call obligation: 3rd shift

Job Type:

Exempt, hourly, 30-40 hours/week


$16.60-17.60 per hour depending on qualifications


Benefits eligible

Union Representation:

This position is represented by the AFSCME Local 999


St. Stephen's Human Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

St. Stephen's Human Services' values are:

Equity: Housing is a basic human right.

Dignity: Every person deserves to be treated with dignity and respect.

Integrity: We expect honesty and accountability of ourselves and others.

Self-Determination: Each person has the ability to know and realize their own success.

Mutual Responsibility: Investing in our neighbors results in a healthy community for all.

St. Stephen's is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 20 days of paid time off in the first year of employment, and a 401k retirement savings with an employer match. Visit for an overview of our benefits.

St. Stephen's is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect.

St. Stephen's Human Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.


The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter, Street Outreach and the Welcome Center. Through these programs, we often encounter individuals along the broad spectrum of homelessness from recently homeless to chronically homeless individuals. The goal in each of these programs is to build rapport and assist in connecting individuals to stabilize their housing and achieving self-sufficiency.

The Shelter Worker will manage daily operations of the shelter. This position works closely with other shelter employees in a team atmosphere to ensure consistent, safe operation of the shelter for all guests and volunteers. Primary responsibilities include answering phones and performing intakes for new shelter guests, monitoring guest behavior, light housekeeping tasks, meal preparation, meal service, and administrative work, documentation and data entry. Additional responsibilities include regularly attending staff meetings, and representing St. Stephen's Human Services' shelters at various community meetings and trainings.


Operational Duties & Hospitality 65% of workload

  • Answer requests for shelter and make appropriate referrals, as necessary. Conduct new shelter guest intakes.
  • Make regular rounds inside shelter to ensure guest safety and maintain calm and peaceful atmosphere for sleeping guests; call emergency services when appropriate, and manage guest behavior throughout the shift.
  • Uphold shelter policy in a consistent, fair and equitable manner with a positive and respectful demeanor.
  • Ensure daily program routines and procedures occur at scheduled times.
  • Perform housekeeping and light maintenance tasks as needed and appropriate; wash, fold and replace all linen to ensure availability for the following shift as needed.
  • Prep balanced meals for 50-60 guests, utilizing available food stores, as needed to supplement volunteer- and caterer-supplied meals.
  • Organize and clean kitchen space, set out meal items at scheduled intervals.
  • Respond to voicemails, emails, and other communication promptly.
  • Demonstrate appropriate professional boundaries with clients and colleagues.

Administrative Duties & Documentation 30% of workload

  • Ensure daily shelter documentation is complete and accurate: including bed/room assignments, data collection/input, daily log book entries.
  • Represent St. Stephens to external stakeholders as necessary.
  • Attend regularly scheduled staff meetings and supervisory one-to-one meetings.
  • Verbal and written communication is clear, effective, and contains adequate detail.
  • Protect private data according to the agency's privacy and confidentiality guidelines.
  • Collaborate effectively with team members, other programs, and external organizations.
  • Seek out professional growth, training opportunities, and additional tasks.
  • Maintain a professional attitude in the face of change, challenging/stressful situations/people.
  • Understand and adhere to mandated reporting responsibilities.

Other Duties (as assigned) 5% of workload


Successful applicants will embrace the following perspectives:

  • Commitment to St. Stephen's values and mission of ending homelessness.
  • Commitment to working towards an anti-racist culture both within St. Stephen's and the broader community.
  • Holds the belief that every household can achieve housing stability.
  • Understands that homelessness is primarily the result of policy decisions beyond the control of the people we serve.
  • Commitment to harm reduction and housing first philosophies.

Successful applicants will have the following skills and abilities:

  • Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
  • Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
  • Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

  • Personal experience with homelessness;
  • Experience working, interning, or volunteering with people experiencing homelessness;
  • An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

In addition, applicants must:

  • Lift up to 50 pounds occasionally and 20 pounds routinely;
  • Have experience with Microsoft Office products; and
  • Pass background check.


  • Familiarity with Coordinated Entry systems
  • Experience with HMIS
  • Bilingual skills relevant to the individuals we serve (Spanish, Oromo, Somali, Amharic)
  • Experience working in settings with all genders


  • Light to medium work - Mostly standing with some sitting. Occasionally exerting up to 50 pounds of force.


Visit and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter both are required. If you have previously created an account to apply for a position at St. Stephen's, login to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Full Job Description
St. Stephen’s Human Services
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