St. Stephen’s Human Services
  • Minneapolis, MN, USA
  • $16.00
  • Hourly
  • Full Time




Resident Support Specialist (Security)


Thursday-Monday, 3pm-11pm


Non-exempt, Full time, 40 hours/week






St. Stephen's Human Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

St. Stephen's Human Services' values are:

Equity: Housing is a basic human right.

Dignity: Every person deserves to be treated with dignity and respect.

Integrity: We expect honesty and accountability of ourselves and others.

Self-Determination: Each person has the ability to know and realize their own success.

Mutual Responsibility: Investing in our neighbors results in a healthy community for all.

St. Stephen's is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 20 days of paid time off in the first year of employment, and a 401k retirement savings with an employer match. Visit for an overview of our benefits.

St. Stephen's is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect.

St. Stephen's Human Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.


The Resident Support Specialist (RSP) position focuses on enhancing the quality of life in the housing building by being attentive to the safety and security of residents and the building. This position requires an individual who is flexible enough to take on variety of roles as dictated by the changing needs of the clients, and flexibility in scheduling. The RSP interacts with a wide range of people inside and outside the organization's setting. It is crucial that an individual be able to relate well to others and handle crisis situations. The RSP is more than just a friendly presence; they are the crucial link in creating an environment in which residents develop independence and learn to live cooperatively with others. A sense of community occurs when the members of the community respect each other's needs and rights. The RSP must be able to react to and respond to medical and mental health emergencies. They must have the ability to convey a positive and professional image to clients, staff and visitors. The RSP must be able to maintain client confidentiality. In addition, this position will require flexibility in scheduling and providing shift coverage. Nights and weekends will be required. Timeliness in arrival and departure of shifts are essential for the safety of the residents and to ensure compliance of Group Residential Housing.

The Resident Support Specialist will primarily work with the Resident Assistant (RA) as a team. When there is not a RA on site, the Resident Support Specialist will be required to fulfill some of the duties of the RA while also fulfilling duties of the RSP position. Examples of duties of the RA that would need to be fulfilled include but are not limited to: dispensing medications to clients, hand out room keys, answer incoming phone calls, greet incoming staff, clients and visitors; provide clients and visitor with information and directions as needed, and sign for packages.


  • Manage & supervise resident activity and responsibilities while maintaining a visible presence on the unit.
  • Assist clients in maintaining housing stability through adherence to client rules and productive behavior. This includes providing appropriate interventions, such as de-escalation and resolution skills when there are disputes among residents.
  • Complete regular rounds checking and securing all exits, fire doors, and safety equipment, as well as monitoring residents' activities in common areas to ensure safety and security.
  • Respond to and submit incident reports for all instances of substance use, theft, threats and violations of program rules. Promptly report client safety and behavior issues to supervisor.
  • Provide escorts to staff and visitors as needed.
  • Must be able to monitor and respond to emergencies including fire, severe weather, first aid, CPR, etc.
  • Perform searches of facility rooms, resident rooms, and resident belongings for any contraband.
  • Perform client breathalyzer and drug screens as requested.
  • Perform key inventory, review all late/overnight passes, and perform room checks to ensure all residents are present accordingly.
  • Assist with securing personal belongings of residents who depart.
  • When needed, administer the Medication Assistance Program to aid clients in proper use of their medications.
  • Enforce pest control procedures.
  • Notify proper staff of any maintenance concerns and/or safety issues.
  • Perform general rounds of facility and grounds and report any concerns.
  • Ensure that no unauthorized vehicles are parked in the House of Charity parking lot.
  • Maintain Key Control Procedure.


  • Understand and follow incident/accident reporting policies and procedures.
  • Maintain daily log, forwarding pertinent information to next shift and supervisor.
  • Understand and follow vulnerable adult policy and mandated reporting procedures.
  • Document and communicate maintenance needs to Facilities Department.
  • Know and follow program emergency procedures.
  • Understand and follow emergency fire and weather policies and procedures.
  • Safeguard personally identifiable health information (PHI) in accordance with duties and current agency HIPAA notification statement and standards.
  • Participate in staff trainings as required.
  • When needed, greet guests and provides information in a respectful manner.
  • When needed, answer telephone and record messages.
  • Attend training events and staff meetings as required by your supervisor.
  • Promote positive, safe, harmonious, productive and challenging work environment.

Performs all other duties, as assigned.


  • High School diploma or GED.
  • Education and/or experience and training in human services or related field preferred. Experience working with culturally diverse populations who are experiencing serious life challenges.
  • Highly dependable, timely, flexible, and effective in managing multiple tasks.
  • One year practical work experience in the security field preferred.
  • Medication Administration certified or must complete designated Medication Administration course within first 30 days if not already certified in medication distribution
  • CPR/First Aid certified.
  • Current Mantoux test. (Annual requirement thereafter)
  • Ability to work alone with little supervision.
  • Demonstrated ability to maintain confidentiality.
  • Must be able to lift up to 40lbs (incoming donations, packages, client property, etc.).
  • Must be able to stand for long periods of time.
  • Must work respectfully with clients and key stakeholders who are diverse with respect to race, ethnicity, gender orientation, socio-economic status, and religion.


Visit and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter both are required. If you have previously created an account to apply for a position at St. Stephen's, login to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

St. Stephen’s Human Services
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